SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rialen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rialen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rialen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rialen.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Looking for a nice and easy beginning drone for both me and my kids and this is just what I was looking for. What makes it different from other drones I've tried is instead of using a remote control I only needed to use hand motions and a button to make me do what I wanted. As far as I can tell other drones don't offer just hand motions to operate. I've tried remote control drones and never enjoyed the experience but this was fun! Both me and my kids got the hang of it in no time. Everyone loved the flashing colors! Also, for what we got with this drone, the price was very good. We plan on using this all summer.
We have tried several different drones for our kids over the past few years, and this is far and away the best. It was easy to learn to fly and responds really well. The blades are very well protected and the plastic housing is very sturdy. So far it's been flown into walls, gotten tangled in hair, and dropped 20 feet to the ground and is still in excellent working condition. I would not hesitate to order this drone again!
I purchased this drone a little over a week ago and I love it! One thing that I really like about this drone is that it is very responsive to the hand piece. My younger siblings love it when I throw the drone and they can "push it back and forth" The hand sensor is great for when more than one person wants to play at the same time. I am satisfied and pleased with my purchase.👍
I have several drones, some for indoor use, some for outdoor/wifi cameras. This drone is fun to fly indoors or outdoors. Took some getting used to... controlling with your hand (did break a prop on 1st flight...my bad). But once accustomed to hand control, it was a blast to fly. Customer service is quite good. I'd recommend this drone to anyone...may buy another for my grandson.
Got it for my 8 year old for b-day and we went to test it out and it went up over the trees and then it was out of sight, we found it down the street. I turned it off so we could find it. So it fell (didn’t break or mess up) and when I clicked it back on it jumped and we saw it light up. This thing is powerful, not really for kids under 10 who aren’t familiar with drones. I picked this because it’s hand controlled and easier for my son to use over a remote.
I have 4 different drones so far and this one is my favorite!!! It uses a remote which is attached to my hand to control. It was hard at first but took me about 20 minutes to get used to it. I must admit once I've got used to it, it's much easier to fly a drone by hand movement than using a remote control.
Product shipped promptly and has brought hours of fun for my boys. It sounds amazing with the multiple motors running during flight and has withstood bumps and drops by 8 and 10 year olds learning the hand controls. Easily the favorite toys of this Christmas, but far from the most expensive.
Bought this for my girlfriend's little brother. Set up was fast and easy. Worked as described. We had fun with it. I'll buy one for myself next.
Very nice *toy, *works up to 10 minutes fly, the modes are not so clear to understand, but still a great gift!
Super fun drone. It takes time to get the hang of flying it. And great customer service when we had a question. Thank you.
I gave this drone to my grandson as his birthday gift. He loves it and he keeps playing with it. He likes the ability to operate it just by moving his hand or his finger. It makes it a lot easier than using 2 different sticks on a remote control. It wasn’t easy at the start but as soon as you learn how to operate it, it is very operable and easy to manipulate. He likes the stunts or tricks the drone can do.
Very fun toy. It needs some practice to get familiar with the controls. Once you learn the tricks, just have fun!
Technology exceeds my expectations. An excellent drone and very responsive. Recommend this purchase.
My children and I love this drone. It's cheaper then a trip to the movies. Lots more fun too!
My kids loved these. Lots of color and easy to use. The other kids also want one like this